Feature Releases
December 17th, 2024
Here is a summary of the new features and enhancements to expect in the product this month! The features and improvements described below will be released and available in the XMP on December 17th. For questions, concerns, or suggestions, please contact support@experience.com !
New Features!
1
Boulevard Integration via Zapier
- A new data ingestion source, the Boulevard system (Online Appointment Management Software) is integrated with XMP to automatically capture key data from completed appointments and trigger more targeted marketing/CX campaigns.
2
Accurate Test Email Simulations with Dynamic Fields
- This enhancement ensures that test emails accurately reflect how they appear to real recipients by incorporating dynamic field replacement during test sends.
- A user list dropdown and a customer name text field have been added to the test email/SMS drawer. These fields are mandatory, ensuring that dynamic fields are properly replaced during test sends.
3
Google & Facebook Posts in the Listings
- Introducing the Facebook Posts feature in the Posts tab of the Listings module along with the Google Posts.
- The Facebook Posts feature allows users to create, edit, preview, and schedule custom Facebook posts, import posts, and schedule to publish, providing greater control and flexibility in managing their online presence.
- The redesigned Google Posts feature supports single-image upload to create posts as updates, offers, or events.
Other Improvements
1
AI Reply Enhancements
- Enhanced DBA Tier Handling: The system now accurately inherits and applies “Is DBA” settings across all relevant tiers. This ensures that AI-generated replies correctly reflect the DBA name when applicable.
- Prioritized Location Name Usage: The AI model has been refined to prioritize “Location Name” over “Tier Name” in all public-facing communications, including AI-generated replies.
- Point of View Correction: The AI model has been fine-tuned to consistently generate auto-reply responses from the agent’s perspective, ensuring accuracy and appropriateness.
2
Enhancement to Agent Profile SEO
- The “My Website” button text on agent profiles has been updated to the actual URL address. This improves search engine optimization (SEO) for agent profiles.
We hope you found these updates helpful. If you have any questions or run into any issues when making changes, please reach out to us at support@experience.com and we would be happy to help you. !